Refund policy

Returns, Refunds & Exchange Policy

At Amberhair Luxury, we are committed to providing high-quality human hair extensions. Please review our policy carefully before making a purchase.

We offer refunds or exchanges on unused items returned within 14 days of delivery.
At our discretion, certain items may be eligible for return or exchange up to 30 days, subject to discussion with our customer care team.
To be eligible, products must be returned in unused condition, in their original packaging, with the seal/band intact.
Refunds will be issued to the original payment method once the item has been received and inspected.

Frontals and closures are included in the 14-day return/exchange policy, provided they are unused, unaltered, and sealed.
Due to their delicate and handmade nature, any item that has been worn, coloured, bleached, or had its seal broken cannot be returned or exchanged.

Items that have been used, installed, worn, or altered are not eligible for refund or exchange.
Items returned outside of the 14-day window (or agreed 30-day discretion) cannot be refunded or exchanged.
Sale items are final sale and cannot be returned or exchanged.

Customers are responsible for all return shipping/handling costs.
We recommend using a secure tracked delivery service, as Amberhair Luxury cannot be held responsible for lost or delayed packages.

While our extensions are designed to deliver excellent results, outcomes from dyeing, bleaching, or chemical treatments are beyond our control.
Amberhair Luxury cannot accept liability for damage, discolouration, shedding, or tangling caused by colouring, misuse, or improper care.
Customers are advised to consult a professional stylist experienced with extensions and to conduct a patch test before applying colour.

If you have any concerns with your order, please contact our team at:
📧 complaints@myamberhairluxury.com