frequently asked questions
general questions
Yes, we offer free delivery on orders over £250.
At our core, we redefine excellence in hair. From offering top-tier virgin and raw hair products to catering to various budgets, we prioritize quality, durability, and affordability. With our premium HD lace systems, we ensure a flawless, natural look, whether you’re a seasoned pro or new to wigs. Trust us to deliver not just products, but confidence and style, every time.
Orders are usually dispatched within 3–5 working days. While we don’t currently offer next day delivery, our fast and reliable worldwide shipping ensures your order arrives promptly. We recommend placing your order early to enjoy your new look without delay.
Yes, we offer worldwide shipping on selected products.
Question About Products
A frontal lace wig is made using a lace frontal piece that usually covers the front hairline from ear to ear.
This gives you more styling flexibility because you can create different partings, wear the hair away from the face, and achieve a more natural-looking hairline.
Frontals are ideal if you want a sleek, realistic finish with more styling options.
A closure lace wig is made using a smaller lace piece, usually placed at the crown or front section of the wig.
Closures are easier to maintain than frontals and are a great option for everyday wear. They still give a natural parting area but require less maintenance than a full frontal.
Closures are perfect if you want something simple, neat, and low-maintenance.
The main difference is the amount of lace and styling flexibility.
A frontal gives a wider lace area, usually from ear to ear, allowing more styling options.
A closure has a smaller lace area and is easier to maintain, making it more suitable for everyday wear.
If you want versatility, choose a frontal.
If you want low maintenance, choose a closure.
HD Illusion lace is a very thin lace that blends beautifully into the skin for a very natural, “melted” look.
It gives a more flawless finish and is ideal for special occasions, photoshoots, holidays, events, or when you want your wig to look extra seamless.
However, because HD Illusion lace is thinner and more delicate, it is not the best option for heavy daily wear. It needs gentle handling and proper care.
Transparent lace is slightly stronger and more resilient than HD Illusion lace.
It still gives a natural look when properly installed and tinted, but it is more durable for regular use.
Transparent lace is a better choice if you want something for daily or frequent wear, as it can handle more styling and maintenance compared to HD Illusion lace.
It depends on what you need.
HD Illusion lace is best for the most natural, seamless blend but needs extra care and is not ideal for everyday wear.
Transparent lace is better for regular use because it is stronger, more resilient, and easier to maintain.
For a flawless luxury look, choose HD Illusion.
For everyday durability, choose transparent lace.
For most full wigs, 3 bundles are usually enough to create a full and natural-looking wig.
This is why we use 3 bundles in our pre-made wig collection to give a balanced, full, and beautiful finish.
For longer lengths, especially from 24 inches and above, you may want to use 4 bundles if you prefer a very full look.
Yes. Our pre-made wig collection is professionally made using 3 bundles.
This gives the wig a full, natural, and ready-to-wear finish without looking too thin or overly heavy.
Yes. Raw Venus Hair can be coloured, including to lighter shades, when the correct professional products and techniques are used.
Because it is high-quality raw hair, it can lift beautifully with proper care. However, we always recommend using a professional colourist to avoid damage, dryness, or over-processing.
Good products, deep conditioning, and professional aftercare are essential.
Yes, virgin hair can be coloured, but because it is usually sourced from 2–3 donors, the strands may respond slightly differently during the colouring process.
Virgin hair can usually be coloured to less bright or softer shades with good products and professional care.
For very light blonde or bright colours, Raw Venus Hair is usually the better option.
Raw Venus Hair is better suited for lifting to lighter shades because of its quality and natural strength.
Virgin hair can still be coloured, but because it may come from 2–3 donors, the colour result may not be as even or as bright as raw hair.
Both types of hair need professional colouring, good products, and proper aftercare.
Coloured hair needs extra care to stay soft, healthy, and beautiful.
Use sulphate-free shampoo, deep condition regularly, avoid too much heat, and always use heat protection when styling.
For best results, have your hair coloured and maintained by a professional stylist.
For everyday wear, we recommend a closure wig or transparent lace wig.
They are easier to maintain, more durable, and more practical for regular use.
HD Illusion lace is best kept for occasions where you want the most flawless and natural finish.
Neither is “better” — it depends on what you need.
A pre-made wig is best if you want a beautiful wig quickly, without waiting for a full custom process.
A custom-made wig is best if you want a more personalised wig made to suit your head size, preferred style, and specific requirements.
Pre-made wigs are ideal for convenience.
Custom-made wigs are ideal for a more tailored luxury finish.
We prefer not to use “200% density” as a simple industry catchline because density can vary depending on the wig construction, lace size, hair texture, and bundle weight.
Instead, we focus on the actual amount of hair used to create a full, balanced, and natural-looking wig.
For our pre-made wig collection, we use:
- 2 bundles for lengths 14–16 inches
- 3 bundles for lengths 18–26 inches
This allows the wig to look full and beautiful without feeling too heavy or bulky.